Worked Well Until 6/23/20
BRAX
6/23/2020
i purchased this player on 6/21/18, almost two years ago to the day, and on 6/23/20 it will not stop turning off and on. i did not update anything. looking online this is a common problem for many samsung blu-ray players all of a sudden. this is very disappointing as i have spent thousands on samsung products but will not continue if they cannot resolve this issue. a blu-ray player should not stop working after 2 years.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Terrible
KSON
12/30/2019
Drops wifi connection whenever you play a DVD, you have to log in again with your password. Every. Time.
Also there's no way to add Disney + to the streaming services. Apparently Samsung thought Netflix and Amazon were all there was ever going to be.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Everything is terrible
Kristian
10/11/2019
This has been the absolute worst Blu-ray player I have owned! It freezes up constantly, the remote never wants to work, and it has brand new batteries. It has been taken care of very well! Before Hulu was removed from the device, it would play a show or movie for 30 seconds and kick you completely off of the app. It has been like this since it was bought, new, out of the box! I would NOT recommend this to anyone. WORST Blu-ray player EVER!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Worked great for a while
Loosing functionality dai
9/1/2019
Bought this player mostly to watch hulu on my bedroom TV. Tried last week and suddenly the player no longer supports hulu and always has issues connecting to my Netflix account that I had to get to watch anything online through the player..... kinda of frustrating.... probably will be replacing it with another brand. Also it looks like it should be able to add new "software" but actually isnt able to add new programs for online viewing.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Long Lasting
FriscoZ28
8/25/2019
I have had my player for over 3 years now. Have watched any and all my DVD/Blu-ray discs with no problems. I love the Smart part. It connects to my Samsung TV immediately and together they have provided me the best entertainment. Love my Samsung products!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Worst DVD player ever
kevin25672
8/20/2019
At $100 I expect a lot more. Ethernet only operates at 100MB and wifi disconnects a lot. Netflix and Youtube have to buffer a lot because of the slow ethernet and disconnecting wifi.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
So many issues
Mikemathteacher
5/9/2019
I've had two Samsung Blu-ray players thinking they'd be good quality because of the name. Despite having a turbo internet package through att, the device still lags when using WiFi. While watching a dvd tonight, the screen went black three times and I gave up. I really will enjoy bashing this thing with my nine iron tomorrow.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Didn't even turn on
PhlyGirl
2/19/2019
I bought this last spring of 2018 waiting for a TV to hook it up to, it's been sitting in the Box for almost a year. It doesn't even turn on! I put my ear up to the box and continually tapped the on button every 10 seconds to see if I could even hear a hum. Nothing! And yes I had it plugged in. I had everything hooked up! I should have checked it as soon as it got into my house! And I'm sure by now But it's far too late to return it. I'm really angry about this. I have reconnected my old PS back to the TV again. What a hassle! I'm giving one star to the Features, Performance, etc because I have no idea!
There is no profanity in this paragraph so I don't know why it won't accept it!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Dont buy this peice of...
FOFF
11/24/2018
Do not waste your $$. Cannot connect to robust wifi for more than 10 minutes
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Reboots during operation
mrmovie
10/28/2018
Had this a little over a year and now player reboots on it's own while watching movies and streaming. Dont waste your money. I have another brand with no issues and had it longer.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Blu ray
deer hunter
9/17/2018
I bought this one month ago _out of warranty now and it is the biggest mistake i have made on electronics this is a piece of junk-do not buy
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Outdated
Andy2018
8/12/2018
I'm sure this was great when it was released. But as of 2018 it's a joke. Where is the app that lets me use my phone as a remote control?
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Worked great for a while till it got a update
Jakem2018
7/22/2018
I bought this and it worked great for a while. Mainly my child uses this an well it stopped working 2 weeks ago. it can see the wireless networks but cant connect to them anymore and support has been worthless. Looking at the forums it seems to be a reoccuring issue everytime a software update comes out. one time it works the next time it doesn't. They claim its an issue with my internet.. but everything else works... and now support is saying that the issue may be with the software or firmware of the unit... no duh???? your the ones who put it out. and seems that everytime they do they screw it up
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Repeated Wifi Issues
Nowifiinmichigan
6/23/2018
Good Blue Ray Player if that is all you want.
If you plan on using the smart TV features I suggest looking at a different product. The wifi connects at best 20% of the time.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
This product does not have great features
Christo0809
6/17/2018
My mother bought one of these, and has had nothing but problems with it. First off, who was the genius that designed the machine to not have a light or something to at least let you know whether it's on or not? On the rare occasion we are able to get it turned on, it won't connect to Netflix, or any other streaming products. I always liked Samsung products, but this experience has really made me think twice about buying another product from this company.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
So affordable! Plenty of features!
crdoyle03
2/15/2018
movies have a good 720-1080p resolution according to my TV but in the main menu the resolution is a rather poor 360p. also, in the main menu, the display tends to darken on every TV its been attached to.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Wifi Problems
BummedatSamsung
2/8/2018
Device wouldn't go on line. Samsung said it needed a software update and sent 2 thumb drives with the update on each. Player would not accept the update. Even tried hard wiring it to get the update and it would not accept the update. Samsung said to send it to them to be repaired so I returned it to the store for a refund 2 days after purchase rather than fool with it. I have the same model purchased 18 months ago with the exact same problem and I never bothered to get it fixed while it was under warranty but thought Samsung would have fixed it by now. The DVD player is great but if you want to use the online features you may be disappointed. Have several Samsung products and have always been pleased but they let me down this time.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
design shortcoming
bob0826
12/25/2017
My big complaint is the player has no power on indicator. The addition of a cheap LED should not be too much to ask.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Waste of Money
Pacjac
10/24/2017
Worked fine for about a month. Now wont stay connected or wont connect at all to internet. If it does happen to connect to internet after i go to settings and manually type in everything, it wont connect to Netflix. And of course now its too late to return to Best Buy. I will stick with SONY.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
BD-J5700 BluRay
Sneaky68
9/18/2017
These Blu-ray players are not worth buying. I exchange one because it was not working properly and now I have 2 more that are not functioning. They won't play any discs, have to be unplugged and plugged back in at times to get them to power on. One would only open the tray with the remote and not with the button to open the tray. I would not recommend that anyone buy these models. Samsung has great products but they failed miserably to me with these.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Where, oh where is the LED?
topperj
9/17/2017
So far, I love this compact unit. It works fine and I've had no issues with dropping WI-FI. I don't get it not having a simple LED to show if It's still on. Does it shut itself down after a period of time or just stay on?
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Low Quality
TellingItLikeItIs
7/9/2017
This is nothing special and in fact falls below the bar...Samsung is always removing apps and choosing to no longer support popular apps (what is the point of that?). I don't even use the device often and yet it always seems to freeze. Waiting for it to boot-up can also be time consuming. For example, sometimes it "pretends" it no longer has my wi-fi info saved or that it cannot connect and there is absolutely nothing from with my router. Overall, Samsung has a quality issues with many of its electronics (i own many Samsung device and most of them are problematic).
I recommend buying a better quality product from a reputable brand like Sony.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Cinavia Msg 3 violation
NoAudioHere
6/22/2017
My last 2 DVD's came from Redbox.
After 20 minutes of playback this player muted the audio with a big pop-up message saying:
That the device was not authorized to play this dvd.
- A Cinavia Msg. code 3 anti-copy protection violation.
These are not pirated videos and I was not copying anything.
Samsung has been no help so far.
Very frustrating!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great product
TVandMovieFAN
6/14/2017
Very easy to set up and get running immediately. Good compatible pricing.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
If you like to waste money, THIS is the Blu-Ray player for you!
tulsaShane
6/13/2017
I will not be purchasing any Samsung products again.
I'll keep it short--this thing didn't work. I was on the phone and on the internet several times and the end result was the same--it would not connect to the internet (it also froze and had other issues, but network connectivity was the most constant culprit). I finally convinced Samsung that it needed to be fixed.
I sent it off (and bought a new competitor for the interim) and got it back with a note that said some internal component was replaced. I placed it upstairs in storage because I was happy with the competitor and the Samsung left a bad taste in my mouth.
Tonight (Nov '16 it was repaired, today is 6/13/17) I took it out and tried it and THE SAME PROBLEM PERSISTS. No series of changes work. I can hook the competitor up to the television and reconnect to wifi and it works.
I'm done purchasing Samsung. I understand products fail. But, getting them to fix them is like pulling teeth. Then, their third party fixers don't even fix it, apparently.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Plenty of apps
lcollierstu
5/21/2017
A good deal for the price. A lot of apps to access different media. Good design and ability to use wirelessly with other devices.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great features for the price
SSB59
5/1/2017
Quick and easy start up. Easy wifi connect and requires a very small amount of space .
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
NICELY DONE
ROLLTIDE65
4/26/2017
VERY NICE SIMPLE SETUP AND CONSTRUCTION. WORKS GREAT.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Good product Bad Design
Ed4tech
4/14/2017
In Samsung you should keep the product appearance is key, is important, is what attracts consumers, it looks plastic with bad construction, despite all the features and awesome electronics it resembles overall poor quality.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
This product has great functions
KiaLove
4/12/2017
This blue ray has everything you need installed and it's easy to use
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Product
Greeneyes1458
4/3/2017
To me this product was:
1. Very easy to set up.
2. Very easy to navigate to get my You Tube channel
3. Sync with my Samsung TV.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Will not connect to wireless!!!
TZB1
4/1/2017
I purchased this player because of the wireless feature. It worked for a week, then would not connect to the internet. I returned it thinking the wireless card was bad. The second one also would not connect to the internet. My internet provider sent a tech thinking it was my service. My internet was fine. The poor tech worked on the device for an hour and was able to manually put in the required address numbers for it to connect. Again it worked for a short while and now will not work again even when I manually type in the required addresses. It will work if connected directly to the router. Unfortunately, the router is not in the room that I need it in.
DO NOT PURCHASE!!! WASTE OF MONEY!!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
So far so good
PDXDude
3/26/2017
Easy set up, very intuitive. Plays BD with no problems. Was easily able to connect to my wireless network.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Wish I'd bought a different player
MMaleah27
3/26/2017
I am so disappointed. I purchased this player about a month ago now and have been trying to look past the flaws of this player. I just can't. First off there is no power light button. Never realized how annoying something so little could be! Second of all in between episodes of Netflix the screen goes black and there is no way out of it. I could press any button on the remote or even on the DVD system itself and it doesn't turn off or go to another screen. I mean I can't even get the dang DVD tray to open. I have to literally unplug the whole thing. It is very inconvenient. I know its not Netflix because my other DVD player in the house works just fine with it. I've read other reviews about having the same problem. I wish I would of just returned it immediately. I will never buy another Samsung DVD player again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
great value
Doc1958
3/12/2017
bought for my living room to save wear and tear on my computer's blu ray player; very reasonably priced, and worked great, would recommend for anyone
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Good DVD and internet features, TV control
boblinscopat
2/25/2017
Picture is very clear. I like the TV related buttons, specially TV power and change TV input source. Caution: no light that indicates power on.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This product worked great then didn't.
mmcstuff
2/21/2017
We really like this product. It worked great playing DVD's and was set-up for Netflex & Amazon.
It worked well for about 2 weeks, then it would take a while to "load" everything...DVD's, Netflex & Amazon. Then it would not turn on with the remote, we had to press the power button. Then that didn't work. This is the second time that I will be returning this product. It must be a defect in the machine because it failure followed the same pattern. When this product works it great, unfortunately it doesn't last. This time I will not be replacing it with the same product.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Pretty good so far, but
rebox
2/10/2017
I bought the Samsung Bluray player because I bought a Samsung TV last year, hoping that they would be highly compatible..
The player set up fairly well, but I had some confusion setting up the universal TV remote to also control the DVD player when I wanted to start playing a DVD. The DVD player Main Menu is a little awkward ... must continually press right-left-up-down arrows to make a selection. (I was hoping to use the magic pointer which is part of the Samsung Smart TV functionality.) The TV's Menu option DOES display new options for the DVD player once it is attached to the TV so this is helpful. (I can power on the DVD player from the TV Menu screen, I can eject a DVD from the TV Menu screen, I can also pause, fast-forward, play and stop a DVD from the TV's Menu screen, which is accessible from the Samsung TV's universal remote, so these are pluses.)
I am frustrated that I cannot tell when the DVD player is ON (There is no light).
One of the Bluray DVDs from Netflix would not play - the playback stopped almost immediately with NO explanation, and no feedback or troubleshooting information provided. This was frustrating because I had no information to give Netflix when I was looking for a way to diagnose the problem.
I CAN play non-Bluray DVDs, which is a very nice feature.
(I have not yet attempted any wifi functions, or other media.)
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
blue ray player rocks
NickiLnn
2/3/2017
I just hooked up my blueray player last night and am so impressed. It was simple to hook up. The handbook explains everything in simple terms including a complete diagram of the remote control explains what each button does. There are so many features am pumped its got a usb port in front so you can pop a zip drive in and view photos as well as if you have photos on disc and music and movies. The applications too are unbelievable....its got the potential for 250 apps. Love it!!!
The only thing ide like better is if the remote was universal but that's no big thing.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Was great for 2 weeks
SamsungIsLosingMe
1/14/2017
This item was really good, for 2 weeks. A few days ago, it began freezing; in between titles on a DVD, or between episodes on NetFlix.
It did not shut down because the TV did not show a "no signal" message. However, the only way to restore functionality was to disconnect the power plug from receptacle and reconnect.
I used it with different TVs and HDMI cables. Same results.
I returned it for exchange today. Will see what happens in the next 15 days.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Do not bother buying this product
Restbiz
1/12/2017
This item is not worth the money. As it plays DVDs and Blu-Rays well, it is very poor at streaming. Connectivity is a constant issue. It is mostly off line and unable to connect to wifi. When we finally get it to connect, buy the time you go to an app it disconnects again. This just goes on and on. So sad.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Blu-Ray BD-J5700
MrMarty
1/11/2017
Played all types of DVD's. Took many attempts to connect with my internet. When searching for support on this no help.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Digital Audio output is awesome. Bluray freezes up, no power-on indicator, slow response to commands
KSJO
1/7/2017
We returned the first one we bought when it kept freezing up and needing to be reset. The replacement one freezes less frequently but still does it. There is no way to see if power is on. Response time is slow for power on, eject disk, Netflix, etc.
Digital Audio output is awesome however.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Is it ON or OFF?
MCrat
1/2/2017
This model has no light letting you know wether its on or in standby mode.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Power light
mn200
1/1/2017
Great system for the price. Easy set up. Just could use a power light for on/off.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Does oit have a mind of it's own?
bandco1136
12/31/2016
I like this product. except I haven't figured out how to get all the apps it claims to have. Also, it turns itself back on when I shut it off. I gave up and leave it on. Any one else have this issue?
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
This Product is AMAZING
WestCoastt
12/31/2016
I like how it has wifi to watch Netflix and support multiple codecs to watch movies on my hard drive. It supports NTFS volumes unlike most products
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Buyer Beware
Gmac10s
12/29/2016
So disappointed in Samsung. Bought this as a family present for Christmas based on the websites description that is does play 3D blu ray discs. Well, come to find out the hard way, it does not.
Returning ASAP to Samsung. Please update your website with accurate information!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Starter Setup
wackittywack
12/25/2016
This is a great starter set top box. Install and setup were fast and easy. Connected to Wi-Fi and had Beethoveen playing on a concert app quickly. Happy with this gift from the wife.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Blu Ray Died after 5 minutes of playing
tgblack
12/20/2016
I had to return the BluRay Player as it died after 5 minutes of playing. I was setting up the Netflix account and then poof, froze up and stopped working. I was so excited about the features but disappointed when I couldn't get it to work. I had to return it. Still waiting on my refund..... Been a few weeks. I returned the item immediately.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
